Tenant Agreement

1. Introduction

This Tenant Policy applies to all individuals, businesses, organizations, merchants, sellers, and entities that register, subscribe, create, manage, or operate a store on Bipofy, a multi-tenant eCommerce SaaS platform operated by RyteByte Labs.

By signing up, creating a tenant account, subscribing to any Bipofy plan, accessing the admin dashboard, using a Bipofy storefront, using a Bipofy-provided subdomain, uploading products, or conducting business through Bipofy, the tenant fully agrees to comply with this Tenant Policy and all applicable Bipofy policies, including but not limited to:

• Bipofy Terms and Conditions
• Bipofy Privacy Policy
• BBSS Data Policy
• Refund and Return Policy
• Pricing and Plan Policy
• Commission Policy
• Any additional platform rules, compliance guidelines, service notices, or operational policies issued by Bipofy from time to time

If a tenant does not agree with these policies, the tenant must not create, operate, or continue using a Bipofy tenant account or storefront.

2. Tenant Account and Store Operation

Each tenant is responsible for the creation, configuration, management, and operation of their own store within the Bipofy platform.

The tenant is solely responsible for:

• Store information and business details
• Product listings and product descriptions
• Product pricing and stock information
• Product images, media, and uploaded content
• Order processing
• Customer communication
• Sales activities
• Promotions, discounts, campaigns, and offers
• Product warranty, guarantee, and after-sales service
• Refunds, returns, replacements, cancellations, and customer support
• Compliance with applicable business, tax, consumer protection, eCommerce, advertising, import/export, and product laws

Bipofy provides the SaaS platform infrastructure only. Bipofy does not own, verify, guarantee, manufacture, sell, ship, warrant, or support any product or service listed by a tenant unless expressly stated in writing by Bipofy.

3. Acceptance of Bipofy Policies

By registering as a tenant, the tenant confirms that they have read, understood, accepted, and agreed to all Bipofy policies.

The tenant acknowledges that Bipofy may update, modify, revise, replace, or add policies at any time for legal, operational, security, compliance, or business reasons. Continued use of the Bipofy platform after any policy update means the tenant accepts the updated policy.

Violation of any Bipofy policy may result in account restriction, store suspension, termination, removal of content, cancellation of services, withholding of platform access, or other actions deemed necessary by Bipofy.

4. Pricing, Plans, Billing, and Commission

Tenants must select and subscribe to an available Bipofy pricing plan to operate their store, unless otherwise permitted by Bipofy.

The tenant agrees to pay all applicable subscription fees, usage fees, transaction fees, commission charges, add-on charges, renewal fees, taxes, or other fees associated with the selected plan or service.

Bipofy may apply commissions or platform charges based on the applicable Commission Policy. The tenant is responsible for understanding the commission structure before selling through the platform.

Failure to pay applicable fees may result in service limitation, store interruption, suspension, or termination.

Bipofy reserves the right to modify pricing, plans, commissions, billing rules, and payment terms at any time by providing notice through the platform, website, dashboard, email, or any other official communication channel.

5. Tenant KYC Requirement

To operate a store without interruption, every tenant must submit the required KYC information from their Bipofy admin dashboard.

KYC information may include, but is not limited to:

• Legal name or business name
• Valid government-issued identification
• Business registration documents, if applicable
• Tax identification documents, if applicable
• Address verification
• Contact information
• Bank or payment-related verification documents
• Any other document requested by Bipofy for compliance, fraud prevention, or operational verification

The tenant must ensure that all KYC information and documents submitted to Bipofy are true, accurate, complete, valid, current, and legally obtained.

6. KYC Verification, Rejection, and Suspension

All submitted KYC documents and information are subject to review and verification by Bipofy or its authorized representatives.

Bipofy reserves the right to approve, reject, request additional documents, delay verification, suspend, or terminate a tenant account if:

• The submitted documents are false, fake, expired, altered, misleading, or invalid
• The tenant provides incorrect or incomplete information
• The tenant intentionally misrepresents their identity or business
• Fraudulent activity is suspected
• The tenant fails to complete KYC within the required time
• The tenant’s business appears unlawful, high-risk, prohibited, or non-compliant
• Bipofy is required to act under applicable law, regulation, government order, platform policy, or legal authority request

If a tenant’s KYC is rejected due to false information, intentional fraud, forged documents, suspicious activity, or misrepresentation, Bipofy may immediately suspend or terminate the tenant account and storefront.

In such cases, no refund will be issued to the tenant, even if a refund would otherwise be applicable under a normal refund policy.

Bipofy also reserves the right to take legal action against any tenant involved in fraud, identity misuse, forged documentation, financial misconduct, platform abuse, or unlawful activity.

7. Tenant Responsibility for Legal Compliance

The tenant is solely responsible for ensuring that their business, products, services, content, advertisements, sales practices, shipping practices, refund practices, customer handling, and store operations comply with the laws and regulations of the country or region where the tenant operates or sells.

This includes, but is not limited to:

• Consumer protection laws
• Product safety laws
• Tax laws
• Business licensing laws
• eCommerce laws
• Advertising and marketing laws
• Data protection and privacy laws
• Import and export laws
• Intellectual property laws
• Payment, banking, and financial regulations
• Any other applicable local, national, or international law

Bipofy is not responsible for verifying whether a tenant’s business model, product, service, operation, or sales activity is legal in the tenant’s operating country or target market.

8. Prohibited Products, Services, and Activities

Tenants must not use Bipofy, Bipofy storefronts, Bipofy subdomains, or any Bipofy infrastructure for any illegal, fraudulent, harmful, abusive, restricted, or prohibited activity.

Tenants are strictly prohibited from selling, promoting, uploading, distributing, advertising, or facilitating products or services that violate applicable law or Bipofy policy, including but not limited to:

• Illegal goods or services
• Counterfeit or stolen products
• Fraudulent products or misleading offers
• Products violating intellectual property rights
• Products banned or restricted by local law
• Unsafe, harmful, or dangerous products
• Unauthorized financial products or schemes
• Scams, pyramid schemes, or deceptive business models
• Illegal drugs, controlled substances, or prohibited chemicals
• Weapons or restricted items where prohibited by law
• Adult, abusive, exploitative, hateful, or unlawful content
• Any activity that damages Bipofy, RyteByte Labs, customers, payment providers, legal authorities, or third parties

If Bipofy identifies or suspects illegal products, unlawful business activity, fraud, policy violation, platform abuse, or legal non-compliance, Bipofy may immediately block, suspend, restrict, or terminate the tenant account and storefront without prior notice.

In such cases, Bipofy may refuse to provide refunds, data export, store restoration, account access, or any other service benefit to the tenant, subject to applicable law.

9. Tenant Responsibility for Products, Warranty, Refunds, Returns, and Customer Support

All products, services, warranties, guarantees, refunds, returns, replacements, exchanges, cancellations, delivery issues, customer complaints, product defects, promotional offers, and after-sales support are the sole responsibility of the tenant operating the relevant storefront.

Bipofy is not responsible for:

• Product quality
• Product authenticity
• Product availability
• Product warranty or guarantee
• Product delivery or shipment
• Customer dissatisfaction
• Incorrect product information uploaded by the tenant
• Tenant promotions, discounts, or campaigns
• Tenant refund or return promises
• Tenant customer service failures
• Disputes between tenant and customer
• Legal claims arising from tenant products or operations

The tenant must clearly publish and follow their own customer-facing policies for refunds, returns, warranty, delivery, cancellation, replacement, support, and promotions within their own storefront.

10. Storefronts, Subdomains, and Bipofy Property

All Bipofy-hosted storefronts, platform infrastructure, admin dashboard access, system features, templates, software, services, subdomains, technical resources, and related platform assets are the sole property of Bipofy and/or RyteByte Labs.

A tenant receives only a limited, revocable, non-exclusive, non-transferable right to use Bipofy platform resources according to the selected plan and applicable policies.

The tenant does not own and cannot claim ownership over:

• Bipofy software
• Bipofy platform infrastructure
• Bipofy subdomains
• Bipofy-hosted storefront framework
• Admin dashboard system
• Platform source code
• Platform design system
• Platform database structure
• Bipofy branding, trademarks, logos, or intellectual property
• Any technical system operated by Bipofy or RyteByte Labs

Bipofy may suspend, revoke, limit, or terminate the tenant’s access to any platform resource in case of non-payment, policy violation, legal risk, fraud, abuse, or operational necessity.

11. Data, Access, and Legal Disclosure

Bipofy handles tenant data according to the Bipofy Privacy Policy, BBSS Data Policy, and applicable data protection requirements.

The tenant acknowledges that Bipofy may collect, process, store, review, preserve, restrict, or disclose tenant-related data where necessary for:

• Platform operation
• Security and fraud prevention
• KYC verification
• Payment and billing
• Compliance checks
• Legal obligations
• Dispute handling
• Abuse prevention
• Enforcement of Bipofy policies

If required by law, court order, government request, law enforcement demand, regulatory authority, or other valid legal process, Bipofy may share tenant data, store data, transaction-related information, KYC information, or account information with legal authorities in accordance with applicable country laws.

Bipofy may also preserve tenant data where necessary for legal, compliance, security, audit, fraud investigation, or dispute-related purposes.

12. Illegal Use and Platform Abuse

If a tenant uses Bipofy property, including any storefront, subdomain, admin dashboard, hosted page, system tool, or platform feature, for illegal business, unlawful product sales, fraud, deceptive activity, abuse, or any violation of applicable law, Bipofy may immediately take action.

Such action may include:

• Blocking the tenant account
• Suspending the storefront
• Removing products or content
• Restricting dashboard access
• Disabling the subdomain
• Terminating the tenant subscription
• Withholding refunds
• Denying data export or store restoration
• Reporting the activity to legal authorities
• Sharing relevant tenant data with authorized legal bodies
• Taking legal action against the tenant

Bipofy will not be responsible for any illegal, fraudulent, or unauthorized activity conducted by a tenant through their own storefront.

The tenant accepts full legal, financial, operational, and reputational responsibility for their own business activities.

13. No Refund in Case of Fraud, Violation, or Illegal Activity

Refunds are governed by Bipofy’s Refund and Return Policy.

However, no refund will be issued if the tenant account is suspended, restricted, rejected, or terminated due to:

• False KYC information
• Fraudulent documents
• Misrepresentation
• Illegal activity
• Sale of prohibited products
• Policy violation
• Abuse of Bipofy infrastructure
• Non-compliance with applicable law
• Any activity that creates legal, financial, reputational, or operational risk for Bipofy or RyteByte Labs

This applies even if the tenant has paid for a subscription, plan, add-on, commission-based service, or any other paid feature.

14. Tenant Content and Intellectual Property Responsibility

The tenant is solely responsible for all content uploaded, published, displayed, or distributed through their Bipofy storefront.

This includes:

• Product images
• Product descriptions
• Brand names
• Logos
• Videos
• Text content
• Marketing claims
• Customer communication
• Store banners
• Promotional material
• Third-party intellectual property

The tenant must not upload or use content that infringes copyrights, trademarks, patents, privacy rights, publicity rights, or any other rights of third parties.

Bipofy may remove or restrict any content that appears unlawful, infringing, misleading, abusive, or policy-violating.

15. Customer Relationship

Customers purchasing from a tenant storefront are customers of the tenant, not Bipofy, unless expressly stated otherwise.

The tenant is responsible for handling all customer-facing matters, including:

• Order confirmation
• Payment-related customer communication
• Delivery and fulfillment
• Product complaints
• Refund and return requests
• Warranty claims
• Support tickets
• Disputes
• Promotional claims
• Product-related legal claims

Bipofy may provide technical tools to help tenants manage customers, but Bipofy does not become responsible for tenant-customer transactions.

16. Suspension and Termination Rights

Bipofy reserves the right to suspend, restrict, or terminate any tenant account or storefront at its sole discretion if Bipofy determines that the tenant has violated any policy, created legal risk, failed KYC, engaged in fraud, failed to pay fees, abused the platform, or used Bipofy for unlawful purposes.

Bipofy may take action with or without prior notice depending on the severity, urgency, legal risk, or operational impact of the issue.

Suspension or termination may result in loss of access to the tenant dashboard, storefront, subdomain, product listings, customer data, order data, and other platform features, subject to applicable law and Bipofy’s internal compliance requirements.

17. Limitation of Bipofy Responsibility

Bipofy provides a technology platform for tenants to build and operate their own eCommerce stores. Bipofy is not responsible for the tenant’s business decisions, products, services, legal compliance, customer promises, delivery, warranties, refunds, returns, promotions, or store operations.

The tenant agrees that Bipofy and RyteByte Labs will not be liable for any claim, loss, damage, penalty, dispute, legal action, customer complaint, regulatory issue, or financial loss arising from the tenant’s products, services, conduct, content, operations, or legal non-compliance.

18. Tenant Indemnity

The tenant agrees to indemnify, defend, and hold harmless Bipofy, RyteByte Labs, its owners, directors, employees, partners, service providers, and affiliates from any claim, demand, loss, liability, penalty, cost, damage, legal expense, or dispute arising from:

• Tenant products or services
• Tenant customer disputes
• Tenant policy violations
• Tenant legal non-compliance
• Tenant fraud or misrepresentation
• Tenant uploaded content
• Tenant intellectual property violations
• Tenant refund, return, warranty, or support issues
• Tenant misuse of Bipofy property
• Any illegal or unauthorized activity by the tenant

19. Final Agreement

By signing up, subscribing, submitting KYC, operating a store, uploading products, or continuing to use Bipofy, the tenant confirms that they understand and agree to this Tenant Policy and all related Bipofy policies.

The tenant accepts that failure to comply may result in account suspension, store termination, loss of access, denial of refund, legal reporting, legal action, or any other remedy available to Bipofy under applicable law.

Bipofy reserves all rights necessary to protect its platform, users, customers, business, legal interests, and reputation.